We act with integrity and uphold moral and ethical principles
We adhere to the highest professional standards as a basis on which we provide advice to our clients.
1. Our commitment towards clients
Our KPMG teams are made up of specialists equipped with relevant expertise and the necessary experience. We actively control all processes of each engagement and carefully monitor them, point to agreed milestones and follow approved timetables. We work efficiently and make the most of our knowledge so that our cooperation with clients is as beneficial as possible and disturbs the clients' standard work flow as little as possible. We are available to address ad hoc issues throughout the year and can promptly react to the clients' needs.
We contact clients only with essential requests; our role is to support them and to finalise matters independently, not make them more complicated. We provide on-going feedback on the progress of each engagement and all matters that may have an impact on the clients’ decision-making. Straight-forward behaviour is the basis of open and sincere cooperation. If there is something we cannot do or if we know others who can do it better - we will say so. We always try to find mutually acceptable solutions.
We charge neither unreasonable additional charges nor fees that have not been approved by our clients in advance. We look for synergies and opportunities for improvement and we pro-actively advise clients when they may save time and costs and mitigate risks. .
2. We create and nourish long-term relationships with clients
A designated client partner is responsible for the quality of all services provided by KPMG to each particular client and may be contacted whenever clients need to do so. The partner coordinates the communication and relationship with the client and bears the responsibility for the client's satisfaction.
We help our clients to stay abreast of news in their field and get together with them e.g. at conferences, training courses and seminars that we organise; we also prepare analyses, research and benchmarking studies for them.